Refund Policy – raveandrejuvenate

Refund Policy

Terms and Conditions
RAVE & REJUVENATE TERMS OF USE
Effective Date: March 5, 2020

All the users accessing the Ravrej.com website and all related and affiliated websites, agree to comply with and bound by the following Terms of Use and other local applicable law. Please review the entire agreement along with the Privacy Policy carefully; if you do not abide by the following terms, please do not use this website.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way, not missing parts or have obvious signs of use for reasons not due to a seller error. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

A full refund, less shipping, and handling will be processed to your credit card after we receive the returned product. If the product you are returning was purchased with our Free shipping and handling promo, the actual shipping and handling charge will be deducted from your refund total.

Based on the third-party involvement (online banking), it may take an additional 5 - 14 business days to fully process your return and issue your refund.

RETURNS

In the event the product is returned without the original package, a 15% restocking fee will be charged.

Products returned after 14 days of receipt of your order will receive a store credit only less shipping and handling.

All gift returns are store credit only. The product must be in the original package and new and unused condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ravrej.com. 

EXCHANGES OR REPLACEMENTS:

You can exchange or replace an item if your exchange or replacement meets certain criteria.

If you receive a damaged, defective, or wrong item sold Rave & Rejuvenate and want to replace it with the same item or If your order missing an item or part and you want a refund or replacement, you can contact us to exchange an item. 

  • Shipped to an address in the U.S.
  • Not received by you as a gift
  • Shipped and sold by Ravrej.com
  • Not an Add-On item
  • Not identical to the item being returned
  • Originally purchased with a credit card
  • Wasn't purchased with a promotion (except for free shipping promotions)

Exchanges (if applicable): If you need to exchange it for the same item, send us an email at info@ravrej.com and send your item to 3400 Columbia Pike, 256, Arlington VA 22204, United States. 

Shipping for returned/exchanged/replaced products:

To return your product, you should mail your product to 3400 Columbia Pike, 256, Arlington VA 22204, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

Rave & Rejuvenate (R&R) products are guaranteed to be free of defects in material and workmanship under normal and intended use for a period of one year from the date of your purchase. In the event of a defect, please e-mail us your name, phone number, detailed description and photos of the defective merchandise along with the proof of purchase to sales (at) our website ravrej.com

NO REQUEST will be taken into consideration without valid proof of purchase.

If our product fails to meet our limited warranty during the warranty period, we will at our discretion repair or replace the product free of charge.

WARRANTY DOES NOT COVER

We offer NO WARRANTY in cases of normal wear, accidents, misuse or damage due to inadequate care or neglect. Our WARRANTY does not cover damage due to environmental or natural elements, improper storage of the products, or other causes not arising out of defects in material and workmanship.

INTERNATIONAL ORDER

Please note: International duties (custom charges and fees) are the responsibility of the customer and are not included in the standard delivery rates of your order. These are the responsibility of the customer. The customer will be responsible for payment of any such import duties and taxes (your local post office may contact you). Depending on your delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We advise you to check the cost of duties before you place your order. In the event you fail to collect your package due to non-payment of local customs, we will refund your purchase price less original shipping and handling upon return receipt of the unclaimed package.